Looking for a Printer? Need some Toner? Your Printer needs Support? Want to get on Toner AutoPilot?
Send Us Your Message
We respond quickly and are easy to work with.
Fill out a contact form below, e-mail us or simply call us.
Find Us here
404 - 1688 152 Street
Surrey, BC V4A 4N2
Frequently Asked Questions
How fast can I get a new printer delivered?
Did you need it today? Normally printers can be ordered and shipped within 1-2 days directly to your location. Specialty items might take a week and rush orders can be accommodated.
What is your printer warranty?
Most of our printers come with a 1 or 2 year manufacturer’s warranty so in the unlikely event a product is damaged or not functioning it is either repaired or replaced without delay. Extended warranties can be purchased for up to 5 years on most products.
What is the automated toner service?
Todays' modern printer already knows that its' out of paper, low on yellow or has a misfeed. We simply use a printer monitoring tool that is connected to our warehouse and listens for preset printer alerts and then fulfills them resulting in your local UPS or Purolator courier delivering the "soon to be needed" supply before you run out. You could say "we're listening to your printer and providing a supportive environment for its' feelings!"
What if we get shipped the wrong toner? We don't want to pay for something we can't use!
In the unlikely case your office is shipped the wrong item or more likely the printer has been switched out or replaced all of a sudden, we simply process an RMA (return merchandise authorization) for credit and or replacement. The new printer can be added to the system and we continue as normal.
We've already got IT looking after our network!
Yes and most IT people hate printers and don't want to be involved, but do so as a necessary evil. We work in conjunction with your IT support and take the printer problems off their plate. They usually turn into our biggest fans. At Uptown Printers we love and care for your printer.
Do you only support printers you sell?
The best printers for us are the printers we setup properly and monitor but we are glad to add you midstream. We can get you on the monitoring service to get accurate printer readings, arrange for a clean and service as required or not. From there your printer is one of the family and most welcome. At Uptown Printers we love and care for your printer.